What To Expect

1. Use app to submit maintenance requests, quickly

2. Send in 5-second video of issue

3. Receive notifications during repair process

How To Submit A Maintenance Request

  • Click on the “Repair” Button.
  • Click the “+” icon in the top right corner.
  • Enter your details and click the camera icon.
  • Click the “Record” button to record a 5-second video.
  • Click the “Blue Check” button to accept the video.
  • Review and send!

Does Your Provider Use Latchel?

When your provider opts into using premium maintenance through Latchel, submit your maintenance requests as outlined in the how-to section. In the case of an emergency, a phone number is provided in the email invite and form for you to call right away!

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